FAQs

What cars can it program?

A list of Vehicle Applications has been created for you, but it is constantly changing as we add more features and encounter more vehicles. View the Vehicle Applications List here

How do I get updates?

Connect your AutoProPAD to a Wi-Fi network. Click the menu button on the top-left and select Updates. There you will see all updates available and can simply click each one, or click theUpdate All button to get your device updated.Please check for updates frequently. We recommend checking it weekly since updates are being added at a fairly fast pace.

What happens when my subscription ends?

Your AutoProPAD includes a free year of unlimited updates. When your subscription ends, you can continue to use your unit like normal, but any new updates will not be available to download. Also, on-the-vehicle technical support is only available to users with an active subscription. Please note that when your subscription ends, you have 30 days to renew your subscription. If you fall outside of a subscription for more than 30 days, if you decide to renew again, you will be charged a $150 reactivation fee. At $600/year, or $50/month, it's silly to not just keep your subscription active.

Where can I get support?

XTool and Lock Labs is providing support for this machine from within the US at (888) 988-6865. Please save that number. Note that technical support is only available for users with an active subscription. Please have your serial number ready when you call.

What kind of warranty is included?

The manufacturer provides a 1-year limited warranty against defects (not physical damage), covering parts and labor (usually not shipping). Please call (888) 988-6865 for any repairs.

What is the Difference Between the AutoProPAD and the AutoProPAD LITE?

The LITE is more for OBD2 programming only and does not have the extra adapters needed for things like EEPROM (reflashing) and transponder chip pre-coding. It is lighter and more compact (7" screen instead of 8" screen) than it's bigger brother, but both are the same speed, the same memory, and program the same vehicles. The only exception to that is that some vehicles (newer BMWs and VWs, specifically) require the pre-coding adapter, which is not provided with the AutoProPAD LITE.

Do the other machines made by XTool have the same capabilities as the AutoProPAD?

The AutoProPAD line of machines is indeed different than other XTool machines you may see on sale in other countries. The AutoProPAD is the only XTool machine made for locksmiths in the US market and includes extra OBD2 and EEPROM programming software specific to United States vehicles. The cheaper devices such as the PS80, PS90, X100PAD, or X100 have some of the same hardware but mainly performs only the advanced vehicle diagnostic functions that a typical auto shop might use. For instance, the AutoProPAD machines are the only tools made by XTool that include programming for Toyota G, Toyota H, Toyota Smart Keys, Chrysler 200 systems, most Chrysler PIN code reads, VW/Audi all-keys-lost programming, Honda Prox, and many others. Please do not be fooled by sellers that tell you their less expensive XTool machines can program the same vehicles.